CANADA & US Shipping Methods &
Costs
The
xtreamercanada.com Online Store offers a variety of shipping methods to meet your
needs.
CANADA - Usually delivers within 1- 4 Business days
US - Delivers within 3-7 Business days
Shipping
costs
Shipping costs are flat rated at $20 CDN
If you order multiple items, you may receive separate shipments. Shipping fees for the entire order will be charged when you first item is shipped.
The credit given to us for shipping will usually closely match what we pay to ship the item, Shipping costs are an inherent feature in any mail-order service, and we hope that you will understand.
Delivery
Time
xtreamercanada.com uses the best
carriers in the business to make sure your order gets to you on
time.
Learn more about shipping times,
methods, costs, and carriers.
We work with UPS, Purolator.
Once you’ve placed an order, our
staff will process your shipment bill & Package number that will be sent to
your email. You can visit UPS Tracking
page status for shipping and delivery dates for each item.
The ‘Ships By’ date is an estimate of when the item will ship from our facility.
The ‘Delivers By’ date is an estimate of when the item will be delivered to your
shipping address. All estimates are based on business
days.
We ship
to:
CANADA, USA, Hawai, Australia, Austria,
Chile, China, Denmark, Finland, France, Germany, United Kingdom England, Northern
Ireland, Scotland, and Wales, Hong Kong,Israel, Ireland,
Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Taiwan,
Russia, Ukraine, Latvia, Slovenia, Bulgaria, Poland, Saudi Arabia, Singapore,
Spain, Sweden, Switzerland, Thailand, United Arab
Emirates.
Incorrect or damaged
items
If you paid for expedited shipping
and did not receive your package on time, please contact xtreamercanada.comSales
Support at sales@xtreamercanada.com
If you received the wrong product
or it was damaged during shipping, please contact xtreamercanada.comSales
Support or call
Do you need to cancel or change an
order that has not yet entered the shipping
process?
Everything you need to know
is right
here.
Did you receive a damaged or
defective item?
If the item has a damaged or
defective part, we recommend that you contact us to see if we can have this
part shipped directly to you. We'll ask you to indicate the
number of items you're returning, the reason for return, and whether you would
like a refund or a replacement item sent to you.
Did you receive the wrong item or
an item you didn't order?
You will see in our contact form a
section at the bottom of the list of items in your order where you can indicate
items that you didn't order. We'll ask you to indicate the number of items
you're returning, as well as whether they arrived instead of or in addition to
items that you did order. We will also ask you whether you need a refund or a
replacement sent to you.
Are you missing an
item?
Check the packing slip that was
included with your shipment. In order to fill your order quickly and efficiently
with items already in stock at different fulfillment centers, we may have split
your order into multiple shipments, which we would indicate on the packing slip.
If this is the case, rest assured that you will not be charged any additional
shipping costs beyond those you had originally authorized. Visit the relevant
order summary in Your
Account for estimated delivery dates for every shipment associated
with your order.
Return
Items
xtreamercanada.comStore wants you
to be thrilled with your new purchase. If you are not satisfied with an item and
need to return it, we’re here to help
If you are not completely satisfied
with your purchase, you may be eligible to return the item for a
refund.
Returns
policy
Returns are subject to
xtreamercanada.com's Sales and
Refunds Policy. You have up to 14 days from the time you receive your
item(s) to initiate a return. For products purchased between October 31, 2007 -
December 24, 2007, you may request an RMA by January 8, 2008. A 10% restocking
fee will be assessed for opened items. Shipping fees are not
refundable.
Items that cannot be returned
include:
- Product that is custom configured
to your specification
- Opened housing of
items
- Opened
software*
- Electronic software
downloads
- Engraved xtreamercanada.com
- Software Up-to-Date Program
Products (software upgrades)
- xtreamercanada.com Gift
Cards
- xtreamercanada.com Gift
Packaging
- xtreamercanada.com Developer
Connection Products (Membership and Technical
Support)
* You may return software after
rejecting the licensing terms, provided the software is not installed on a
computer. However, software that contains a printed software license may not be
returned if the seal or sticker on the software media packaging is
broken.
Online returns
process
You can initiate an return online
once your item(s) have been shipped and invoiced.
- Go to
online Order
Status
- Select to view order details of
the order containing the item(s) you want to return
- Select the “Return items“
link.
Items in your order will be divided
into two groups — items that are eligible to be returned online and items you
cannot return. For each item that you can return online, you will need to select
the item, a reason for return, and whether you’ve opened the box. We’ll provide
you with an estimated total refund amount less restocking fees, as applicable.
You’ll also be able to print a return shipping label to place on the box you use
to return your item(s).
Once you’ve submitted your return
request, you’ll receive an email confirmation with your return details. You are
responsible for shipping the items back to xtreamercanada.com, including shipping
fees. If you have multiple items to return, you may put them together in one box
with the packing slip. We strongly recommend using the original packaging if you
are returning a computer.
Items(s) must be received by
the xtreamercanada.comreturns center within 14 calendar days from when the
return was requested.
Once we receive the item(s) we’ll
process the return, issue a refund, and send you a return receipt confirmation
email.
Refund
methods
Your refund will be issued after we
receive your item(s) at the xtreamercanada.comreturns center. The way your refund is
processed depends on your original payment method.
Credit card refunds will be sent to
the card-issuing bank within five business days of receipt of the returned
package. Please contact the card-issuing bank with questions about when the
credit will be posted to your account.
xtreamercanada.com Gift Card
payments will be refunded in the form of a new xtreamercanada.comGift Card,
which will be mailed to your billing address within three days of receipt of the
returned package.
Cash payments will be refunded in
the form of a check from xtreamercanada.com, which will be mailed to your billing
address within 30 days of receipt of the returned
package.
Return and refund
status
Visit
online Order
Status to view your up-to-date return and refund
information.
Incorrect or damaged
items
If you received the wrong product
or it was damaged during shipping, please contact xtreamercanada.comSales
Support at sales@xtreamercanada.com
Problems with your
product
If you're having trouble with your
new xtreamercanada.comproduct, please please contact xtreamercanada.comSales
Support at sales@xtreamercanada.com If you're having trouble with a non-xtreamercanada.comproduct,
please contact the manufacturer directly for information regarding the
manufacturer's warranty.
